Terms & Conditions

Index:

1. Regarding our Services and the Traveler´s Contact with EXPORT TOUR
2. Prices of our Services
3. Bookings, Payments and Guarantee Deposits
4. Services and Contact Point Confirmation
5. Online Transactions
6. TRAINS
7. Flight and Bus Tickets (Not included in tourist packages)
   1. Penalties for Flight Tickets
   2. Penalizations for Bus Tickets
8. Transportation Companies´ Liability
9. INCAN TRAIL
10. Hotel Bookings: (Not included in tourist packages)
    1. Hotel Booking Procedures
    2. Last-Minute Bookings
    3. Penalties in case of Cancelations
11. Hotels in Trip Packages
12. Meals in Trip Packages
13. Regarding Claims that might occur at the End of the Tour or Trip
14. Travelers´ Identification Documents
15. Luggage Policies
16. EXPORT TOUR´s Liabilities and Obligations
17. Service Control
18. Why Travel with EXPORT TOUR

1. Regarding our Services and the Traveler´s Contact with EXPORT TOUR

Our website: www.exporttour.com shows the services EXPORT TOUR offers to its customers. If you wish to obtain more information or information that doesn´t appear on our website, you can request it. The answer to booking requests will be sent within the following 48 hours.

It is important that whoever requests a booking should communicate their e-mail address, in order to maintain communication, with due respect to their booking.

EXPORT TOUR´s contact e-mail is: sales@exporttour.com or telephone: +51 84 221641 

2. Prices of our Services

• All prices are expressed in American Dollars.
• Prices for groups of over 10 participants are subject to exclusive budget evaluation. Consult EXPORT TOUR, through this e-mail: sales@exporttour.com
• Rates for flights, trains and buses are dynamic, and change according to order and traveling dates. These must be confirmed by e-mail.
• Prices on our website, and those that appear through other advertising media, generally are valid for one year. However, these can vary at any time of the year, and without previous notice. 

3. Bookings, Payments and Guarantee Deposits

• The system only must process bookings that were received and confirmed. Otherwise, EXPORT TOUR reserves the right to reject the booking.
• To handle your bookings, we must have received 100% payment for the services hired, or a 50% guarantee deposit.
• Payment for the services means the payment equivalent to 100% of the services´ total value.
• The guarantee deposit is a forward payment equivalent to 50% of the total value, which is non-refundable, if the booking is canceled by the traveler.
• Payments or deposits must be made through our online system.

4. Services and Contact Point Confirmation

• Our service confirmation will proceed, after having received full payment or a guarantee deposit, for the hired services.
• Travelers are responsible for sending their arrival and departure information, ahead of time.
• The contact point with the operator must be indicated in the travel program or itinerary.
• In case travelers need to be picked-up elsewhere than at the pick-up point indicated in the travel program or itinerary, they will have to previously coordinate it with EXPORT TOUR.
• To start the travel program or itinerary, the traveler will have to identify himself/herself with their passport or another identification document, while referring to their booking´s confirmation.
• The services or part of the services hired, not used by the travelers, as a result of their own decision, are non-refundable, and there won´t be any refund whatsoever.

5. Online Transactions

Welcome to our OMS (Order Management System) Transactional Portal http://oms.go2peru.com that allows you to make online payments with VISA, MasterCard and American Express, from anywhere in the world.

Personal data registered at this transactional portal is treated as confidential information, in accordance with the Data Protection Policy.

For your safety, we recommend you to enter OMS transactions, from public service computers.

Steps to follow, to make payments for the hired services:

1.- You must agree with the services we have offered you.

2.- You will receive a summary of these services, for their verification (Review your order request)

3.- Check services´ price, and the transaction´s rate, and then, proceed with the purchase (BUY).

4.- Fill your personal data in.

5.- Select the credit card you are going to pay with.

6.- Concretize your payment by filling-in the form, with the data it requests from you. 

6. TRAINS

DOWN-PAYMENT DEADLINE

The deadline to make the down-payment is of 24 hours, from the moment the booking has been accepted. If you don´t do this, the booking will automatically be ELIMINATED.

BOOKINGS WITHIN 35 DAYS OF THE TRIP

Any train booking, within 35 days previous to the trip´s date, is confirmed if and only if the 100% down-payment of the total value of the requested services is made, and this down-payment is non-refundable, under any circumstances whatsoever (Neither by cancelation, nor by change of name or date).

 50% DOWN-PAYMENT (Non-refundable)

Any train booking (if the deadline is superior to 35 days) is confirmed, if and only if the 50% down-payment of the requested service´s total value is made, and this down-payment is non-refundable, under any circumstances whatsoever (Neither by cancelation, nor by change of name or date).

100% PAYMENT of Individual FITs

In case of Individual FITs, the 100% payment must be made, up to 35 days, before the trip´s date.

• Cancelation: Up to 35 days, before the trip´s date, 50% of the down-payment is lost.
• Cancelation: Within 35 days prior to the trip´s date, 100% of the total value paid is lost.

100% PAYMENT of GROUPS:

In case of groups, the payment of 100% is valid up 95 days, before the trip´s date.

• Cancelation: Up to 95 days prior to the trip´s date, 50% of the down-payment is lost.
• Cancelation: Within 95 days prior to the trip´s date, 100% of the down-payment is lost.

NO-SHOW

• No-Show: When a traveler doesn´t show-up aboard, or arrives late for the train´s departure, it is considered as a NO-SHOW, and that sort of situations does not generate any refund whatsoever, as the traveler loses his/her train ticket´s total value.

Luggage

• Train to Machupicchu Pueblo: Only a maximum 5 kg (11 lb.) hand-luggage is allowed on board, and its size should not exceed 157 cm (62 inches), summing height, length and width up.

7. Flight and Bus Tickets (Not included in tourist packages)

• The confirmation of the requested services must appear in an e-mail, with the transportation company´s confirmation code, if possible.
• Flight tickets are electronic and, to embark, travelers only need their boarding pass which can be physical or digital, and is obtained through the airline´s website, or at its counter, in the airport. In that case, travelers must only present their passport or personal identification document.
• Travelers must be at the airport, or at the boarding stations, at the indicated time, to embark, or board the corresponding vehicle.
• The airline and ground transportation companies´ rates are dynamic, and set the ticket´s value at the moment of its purchase. Therefore, rates depend on the moment at which the ticket is bought, and on the date for which it is purchased.
• Once the travel ticket is emitted, it cannot be endorsable to any other transportation company.
• For their greater safety, travelers can verify their services´ confirmation, one day ahead of time, in order to foresee any eventual change that might occur.

 Penalties for Flight Tickets

• International flight tickets are subject to the airlines´ regulations in vigor, at the moment of their purchase.
• Domestic flight tickets are non-refundable, after their confirmation and emission.
• Flight or itinerary date changes are subject to the airlines´ regulations. 

1. Penalizations for Bus Tickets

• Cancelation or change, on the travelers´ request, prior to 48 hours before the beginning of the trip, only gives them the possibility to change the trip´s date, but not the itinerary, and what has been paid is not refundable.
• Within the last 24 hours, prior to the beginning of the trip, there is neither the possibility to change the date of the trip, nor that of the itinerary and the ticket is not refundable. 

8. Transportation Companies´ Liability

• The airlines or land transportation companies do not assume any liability for any damage whatsoever suffered by travelers meanwhile they are not on board the plane, train or bus.

9. THE INCAN TRAIL

• Note: Bookings for the Incan Trail programs are not refundable, and neither can the date or name be changed, in any case whatsoever. 

10. Hotel Bookings (Not included in tourist packages)

• The hotel booking confirmation must appear in an e-mail sent by EXPORT TOUR.
• Breakfast, at hotels, generally is included in the rate, but, if, exceptionally, a hotel doesn´t include it in its price, the traveler will be informed of this, ahead of time.
• In Peru, foreign travelers are exonerated from the General Sales Tax (IGV), with exception of those who present an Andean Migration´s Card. That exoneration does not include national travelers and foreign residents.
• In order to check-in at their hotel, travelers only have to present their passport, with their Andean Migration Card, if the case may be, at the hotel´s reception desk, as this is sufficient to take possession of the room. Without these documents, they will be subject to paying the IGV tax.
• The transfer from the airport to their hotel is included, only if travelers request it.

1. Hotel Booking Procedures 

• Individual FITs: Once the booking made, it is imperative to reconfirm it, and to make the 100% payment, at least 15 days before your arrival.
• GROUPS (5 to 19 rooms): Once the booking made, it is imperative to reconfirm it, and to make the 100% payment, at least 30 days before your arrival.

1. Last-Minute Bookings 

• Individual FITs:

Any individual booking made, with a deadline minor to 15 days, must be understood as reconfirmed, and thus, it must be 100% paid for.

• Groups (5 to 19 rooms):

Any group booking made, with a deadline minor to 30 days, must be understood as reconfirmed, and thus, it must be 100% paid for.

1. Penalties in case of Cancelations

• If an already reconfirmed booking should be canceled, 100% of its value will be charged, as well as that of the totality of rooms and nights reconfirmed, whether it includes IGV tax or not.
• In case of cancelations, a penalty of $25.00 is charged, to cover administrative expenses. 

11. Hotels in Trip Packages

• As shown in the programs, the rates are set per individual, and according to the number of nights specified in the program.
• The tour operator reserves the right to substitute hotels for others of the same category, when inconveniencies arise.
• The number of single and matrimonial rooms is limited, per group and request. 

12. Meals in Trip Packages

• On flights or aboard land transportation vehicles, meals and snacks are distributed, according to the airline or transportation company´s criteria.
• Some tourist services offer meals that are included in the itinerary, and these are described as: B: Breakfast – L: Lunch – D: Dinner.
• Meals that are not indicated fall under the traveler´s responsibility. 

13. Regarding Claims that might occur at the End of the Tour or Trip

At the end of the tour or trip, any claim that might be made by travelers, about the services they received, must be handled within maximum 05 days after the trip, to then request reports to our suppliers, and process them, in order to attend the traveler, in whatever may be possible, but, respecting the established rules and penalties, for each item, such as transportation vehicles, hotels or tours.

14. Travelers´ Identification Documents

• Travelers must take their identification document along, whether it is their passport or national identity document (DNI), as required by Peru´s legal norms.  

15. Luggage Policies

• Carrying luggage is limited to 44 pounds (20 kg) per traveler, for all national flights and local land transportation vehicles.
• Travelers are held responsible for the handling of their luggage. So, we recommend you to hire an insurance that covers luggage against damage and loss.
• Travelers are responsible for the handling of video and photo cameras, binoculars, bags, umbrellas, etc. So, we recommend they should hire an insurance that protects them against any damage or loss.
• It is recommended to carry all luggage well-locked and with personal identification tag.
• Cusco/Puno train: Only one hand-luggage is allowed, per traveler, the weight of which should not exceed 5 kg or 11 lb., and its overall size should not exceed 157 cm or 62 inches, adding its height, length and width. For luggage of heavier weight, there is a luggage compartment, on the same convoy, to transport travelers´ luggage. 

16. EXPORT TOUR´s Liabilities and Obligations

• Services not delivered, due to a matter of force majeure imputable to EXPORT TOUR or to one of our collaborators, will be refunded or compensated with a service of equal cost as that of the omitted service, excluding any other indirect expenses.
• In the eventual case of services not delivered, EXPORT TOUR will do its best effort to offer the compensation of similar value, according to availability.
• EXPORT TOUR acts as intermediate, between tourist service suppliers and travelers, in the process of bookings and service payments.
• When EXPORT TOUR publishes tourist services, travel programs, tours, flight tickets, etc., it is liable to demand that its service and/or accommodation suppliers should deliver them, in accordance with what is described in the published program´s itinerary.
• The traveler accepts that EXPORT TOUR cannot be held responsible for the alteration or omission of offered services, in situations of natural disasters, adverse weather conditions or due to any other natural phenomenon that is unpredictable.
• The traveler recognizes that EXPORT TOUR will not be held responsible for the alteration or omission of services offered, because of social problems, such as strikes, political manifestations or of any public action or accidents, in general. In such cases, the omitted service is not refundable.
• If, for some reason, some travelers´ means of transportation (bus, plane, train, etc.) should not reach its destination on the programed date and schedule, and that, as a consequence of this, they aren´t present at the beginning of another previously booked service, or at its connecting point, neither EXPORT TOUR, nor the Tour Operator can be held responsible for such situations, and thus, they are under no obligation whatsoever to re-program it. The Tour Operator will deliver the subsequent services to the previous case. Therefore, the portion of the program lost due to the above-described reasons, is not refundable.
• EXPORT TOUR, which is an intermediate, and its collaborators cannot be held responsible for any loss, damage or injury, in the course of the development of services delivered by railway, bus and tourism companies, or by tour operators, boat service companies, airlines or hotels, as everything which is highlighted above is subject to the laws in vigor in the country where the deeds are registered.
• Out of concern for travelers´ well-being and safety, and so as to offer them the best service, EXPORT TOUR reserves the right to alter any program and/or activity, in order to overcome any difficulty that might occur, in the course of their development.
• EXPORT TOUR will send the service confirmation, electronic entrance tickets and all that may be necessary for the proper development of its services, through the e-mail address the traveler has indicated as means of communication, in the Booking Form.
• Services interposed by this system are intangible. So, if, for any reason, travelers should not make use of some or all hired services, on a programed date and time, they will have to assume their total cost.

17. Service Control

At the end of each trip or program, we request our travelers to, please, fill-in an evaluation form that allows us to know their opinions about our services, as well as any problem that might have occurred during their trip, so that it might help us maintain and/or improve the quality of our services.

18. Why Travel with EXPORT TOUR

• Competitive prices
• Over 30 years of experience, in tourism, in Peru
• Professional integrity and ethics
• Constant effort to offer quality services
• Staff specialized in tourism, in Peru
• Permanent quality control
• Our own fleet of private transportation vehicles.